Techs and Hacks — time for a truce?

The formation of two tribes around the future of journalism was understandable back in the day of ‘bloggers v newspapers’ but why are we still waiting for the battle lines to be redrawn between technologists and journalists? I was initially surprised when Emily Bell, (former Guardian digital boss and now Tow Digital Centre Director at Columbia University) appeared to be wading into this binary argument with her lecture Silicon Valley and Journalism: Make Up or Break Up? Perhaps, I thought, the soldiers fighting the US Kultur wars between techs and hacks have kidnapped her since she moved to New York?

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When two tribes go to war…

In fact the speech is as balanced as you would expect from someone who used to work for the classically ‘wooly liberal’ newspaper. Emily knows as well as anyone that news-making is now networked through the Internet with social media and digital devices and, as I set out in my book SuperMedia, she thinks that this gives us the tools to make better journalism which provides more value to the public:

But she warns that those empowering engineering protocols — the structures, access and algorithms now controlled by private technology firms such as Facebook, Twitter, Google — mean that who gets what journalism and how is subject to their policies:

And as we know, companies like Facebook muck about with our news-feeds to maximise the traffic and revenue that flows to them — not to enhance the journalism. As Bell says, the most worrying example of this new power was the Snowden revelations implying collusion of some kind between the security services and the tech companies. But generally, Bell is talking about editorial independence at a more routine level. Journalism needs to be able to publish and reach its audience without someone else controlling the channels or platforms, or shaping the information on them.

And she says that means journalists must create their own technologies:

This is a big ask and I just don’t think it will happen at any kind of scale. Journalism organisations never owned telephone companies, newsagents or broadcast transmitters either. The news media has a poor track record of investing in innovation even when it had the money. This is partly because the two tribes culture meant that the news business was blind to the opportunities afforded by digital and slow to recognise its structural significance:

But like Emily Bell, I think we should be much more critical of the technology companies (in the academic sense of inquiring — not hostile) and expect more of them as citizens in helping foster a healthy networked news ecology. I see almost no evidence that they will do this voluntarily.

Veteran technology blogger (he pretty much invented blogs) David Winer wrote a slightly sniffy response to Emily’s lecture which said that journalists don’t “know how to listen to technology”. But he’s right. Journalists can’t force these tech companies to do things. The news industry shouldn’t expect government to sort it out either. But his solution is not to build some kind of alternative structure. Winer says journalists should stop fearing Facebook and get engaged:

I agree with that. And at the moment we are now seeing a live experiment in the US where the tech billionaires are trying out journalism for themselves. Amazon’s Jeff Bezos has bought the very mainstream quality journalism outfit, the Washington Post, while ebay’s Pierre Omidyar has set up a new journalism enterprise, First Look Media, that has recruited the talent and profile of people like Glenn Greenwald. My money is on the former achieving something more sustainable than the latter which is already wobbling, but they are different and exciting models. They will tell us a lot about whether the business methods and ethics of Silicon Valley can foster journalism in the digital era.

I am sure we need much more innovation but I’m not convinced that the start-up culture — in its most raw form — works for building a lasting and effective news institution. But that is a challenge that technology companies are facing beyond journalism. As organisations such as Facebook or Google become integral and extensive parts of the world’s economic and social life they are having to adapt their Silicon Valley principles to the demands of politicians, business and publics. Journalists — as Emily Bell says — must be more active in the renegotiation of the terms of trade between these tech giants and the rest of us.

Journalism educator and Google fan Jeff Jarvis puts it politely: journalists must help educate the tech companies about ethics. But I also agree with Jeff that it was the tech guys who taught the arrogant monopolistic traditional news industry that it had become bloated, out of touch and complacent.

In a sense, the two tribes must continue. Of course, journalists and news media organisations must become better at coding, handling data, online design, platform development. We must understand better digital metrics, engagement and network effects. That will in turn shape our journalism, helping us to better discover and disseminate information and analysis. But the core purposes and civic ideals of journalism as well as the narrative craft remain something special and vital for society. That must not be lost or even compromised as the hacks learn to love the tech.

Written by

Journalist, LSE media professor, Polis think-tank director. Writes about journalism, UK & global politics

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